Customer Service Administrator

LOCATION:                                     Cumbernauld, Glasgow (G68 0LL)

DEPARTMENT:                              Customer Services

REPORTS TO:                                 Customer Service Manager

HOURS OF WORK:                       8.30am to 5pm - 37.5 hours (Monday to Friday)

Principal Duties and Responsibilities:

The main responsibility and objective of the role is to work as part of the TPS Healthcare customer service team, providing first-class customer service to all our customers.

The principal duties and responsibilities for this position include:

• Managing your own individual customer accounts, secondary accounts and working as a team to meet the customer and business expectations
• Processing customer orders via Telephone, Fax, E-Mail & EDI
• Adherence to all procedures and SOP’s
• Responding to all requests in a timely manner
• Utilising E-Commerce
• Ensure back orders are reported as agreed on a daily basis
• Working with the Sales & Operations Team to oversee the customer ordering process.
• To assist in managing customer & internal reporting requirements
• Ensure pricing and UOM data is accurate on SAP
• Support Operations & Finance Team as required
• Ensure that master customer data is accurate on SAP
• Working with the sales team in management of customer catalogues and manage SAP updates as required
• Working with sales and procurement team in stock management including increases/decreases in demand or notifications of discontinued lines
• To have a pro-active involvement and desire to succeed in new projects and business development
• To provide a high degree of communication to all key internal and external stakeholders

The above represents a non-exhaustive list of the duties and responsibilities within the department. Other duties may be assigned by the Customer Service Manager.